Privacy Policy

This Privacy Policy describes how personal data of visitors to the Tropmedhospital.com and ThaiTravelClinic.com websites is managed. The hospital is committed to protecting the privacy of every user to the fullest extent possible. This Privacy Policy is part of the Terms of Service; you should read and understand it, and must accept these terms before using the website.

 

1. Information provided or disclosed by the user.

Information when making an online appointment, various forms.

You are required to provide personal information such as your name, surname, address, email address, and national ID/passport number. This information is needed to register you in the Hospital for Tropical Diseases medical record system. You will not be able to schedule an appointment if you do not provide this personal information. Your information will be processed and sent to the hospital’s Hospital Information System (HIS), a closed system with high security and adherence to data protection standards. Unauthorized persons will not be able to access your personal information.

The use of contact box, comment box, or send us an email.

When you use the aforementioned channels to contact us, or post comments or questions on our website, you must provide us with your name and email address, as well as the content of your question or suggestion. This information may be forwarded to doctors, nurses, medical professors, and other relevant personnel who are involved in responding to your questions or comments. Unauthorized persons will not be permitted access to your personal information.

Information used when using video conferencing, telemedicine, or verbal communication.

The hospital utilizes various systems to facilitate real-time verbal and visual communication, including conversations via tele.tropmedhospital.com, LINE voice call, video call, ZOOM, and WebEx. All other channels, except tele.tropmedhospital.com, access communication through external servers. Before using any of these systems, users should always review the security and privacy terms and conditions. If you do not accept or agree with these policies, do not use the communication system.

 

2. Data stored automatically.

When you visit our website, certain information about you is automatically collected and processed. This may include IP address, visit duration, referral URL, keywords, and browser or device information. This data is collected and processed by web applications or web analytics services such as Google Analytics and WordPress Statpress. The data helps us analyze user patterns and needs, enabling us to improve the website. You can read Google Analytics’ privacy policy on their website.

 

3. Using Cookies.

Cookies are pieces of data stored on your computer or device. Most websites, including ours, use cookies to remember your usage patterns. The use of cookies makes our website faster, more efficient, and more tailored to your needs. You can disable or limit the use of cookies in your browser’s settings. However, disabling or limiting cookies may cause issues with the display or responsiveness of some web pages on our website. You can read our cookie policy at this link: Cookie Policy.

 

4. Data security and privacy.

We are committed to protecting your personal information to the greatest extent possible. We use modern Secure Sockets Layer (SSL) encryption for data transmission between our server and your browser. This ensures that transmitted data is encrypted and difficult to intercept. Our servers are also protected physically and electronically according to international standards.
However, you should be aware that no website, server, email service, or system on the Internet is 100% secure from external access, hacking, unauthorized viewing, alteration, or destruction of data. Therefore, do not submit highly sensitive personal information over the Internet, including through Thai Travel Clinic’s systems. The clinic is not liable for consequences arising from unauthorized access to, theft of, or disclosure of your data.

 

5. The Personal Data Protection Act B.E. 2562 (2019) and the General Data Protection Regulation (GDPR)

We are committed and will do our utmost to comply with all data protection laws, including the European Union’s GDPR. We have already taken several steps to comply with these laws, as follows:

  • Before using this website, you should review the hospital’s Privacy Notice, which contains various details. You can read it at this link : Hospital for Tropical Diseases’ Personal Data Protection Policy (Privacy Notice).
  • Before making an appointment, which requires providing personal information such as name, surname, date of birth, and national ID/passport number, you must read and accept the website’s terms of use and security policy. If you do not accept these terms, you should not use our website.
  • You may request to view, modify, or delete all your data, and may withdraw consent for disclosure of your information, by downloading the PDPA request form from tropmedhospital.com and emailing it to us, or by using the online data removal request form. We will review your request. However, the hospital may deny your request within the permission of the law. Note that withdrawal of consent or a deletion request cannot reverse the effects of earlier consent — impacts from previously provided information cannot be undone. The hospital is not responsible for consequences related to your personal information.
  • When you contact us to request processing of your personal data, whether via email or any online communication, the hospital always needs to verify your identity. Therefore, you may be required to present your national ID card, passport, and/or answer certain questions so that the clinic can believe that you are the person you claim to be.
  • We will not send you any other marketing emails, and we will absolutely not sell/transfer your information to any third party for commercial or marketing purposes.

 

6. Commenting or asking/answering questions in the blog.

Information provided in comments or questions/answers on this blog is public information that anyone can post and access. Therefore, you should not disclose your personal information when commenting or asking/answering such questions, especially on our blog.

 

7. Updating the privacy policy.

We reserve the right to update and change our privacy policy to ensure it is appropriate and keeps pace with changes in technology and circumstances. When such policy changes are made, we will update them publicly on our website. Therefore, you should visit and read the policy periodically.

 

8. Contact us regarding our privacy policy.

You can share comments, suggestions, or questions about our Privacy Policy by emailing us at [email protected].

Last updated: May 26, 2026