Terms of Use and Disclaimer
Welcome to the website of the Thai Travel Clinic, Hospital for Tropical Diseases. Please read and understand this article, and you must accept and abide by these terms and conditions, including the Privacy Policy , before using this website. (The term “website” in this article includes www.thaitravelclinic.com/, blog, education, email contact, and facebook.com/thaitravelclinic).
1. Information on the website, website usage, and legal liability.
The Thai Travel Clinic (Clinic) and the Hospital for Tropical Diseases (Hospital) strive to make all information on this website accurate and complete, and to present it for the benefit of physicians, medical personnel, and the general public. However, the information on this website cannot be used as a reference and is not medical advice. It cannot replace consultation with a doctor or medical professional. Therefore, if you require advice before and after travel, you should consult a doctor or medical professional and not seek information from this website. Furthermore, you should not ask health questions on this website/blog or Facebook.
Although the information on this website has been reviewed and verified by clinic personnel, the clinic cannot confirm or guarantee the accuracy, completeness, or timeliness of all information on this website. The clinic will not be liable for any damages resulting from the use of information from this website under any circumstances. The clinic reserves the right to change any information on this website at any time without prior notice.
By using our website, you may provide us with your personal information, such as filling out personal details for booking, registration, appointments, or leaving feedback. Your personal information will be securely protected, and unauthorized or unrelated individuals will not be able to access it. Read our full data security policy here.
2. Making an appointment via the website.
The hospital provides an online appointment system for the convenience of patients at no cost. The hospital will endeavor to ensure that scheduled patients receive service, including seeing the doctor, as scheduled. However, the hospital cannot guarantee that you will be examined on time, as unforeseen circumstances may occur, the doctor may be seeing other patients with complex issues, or the doctor or staff may be busy with other duties. Therefore, you may experience longer than usual waiting times, and the hospital will not be held responsible for any delays, such as lost time, missed appointments, or travel arrangements. You should always allow extra time when arriving at the hospital.
If you receive services outside of regular office hours, there may be additional charges, and some specialized tests may not be available outside of regular hours.
3. Contacting the clinic via email, telephone, and online media.
You can contact the clinic by phone, email, or other online communication channels such as the contact form or Facebook page. The clinic will endeavor to answer your questions or provide advice as quickly as possible. However, the clinic does not guarantee that every question will be answered or every message will be responded to, nor can we guarantee a timely and prompt response.
If you have health problems or health-related questions, you should consult a doctor or healthcare professional. You should not rely on information or ask for information from websites, as communication via websites, email, or other online media cannot replace a doctor’s visit.
In case of an urgent health problem, do not contact the clinic through various channels. You should immediately see a doctor at the nearest hospital, or in emergency situations, call 1669, which is the National Institute of Emergency Medical Services hotline.
4. Medical and healthcare services provided by clinics and hospitals.
The Thai Travel Clinic at the Hospital for Tropical Diseases provides services according to professional standards. Each patient may receive different advice or treatment due to various factors, including individual differences, environment, circumstances, and the professional consideration of each physician.
The hospital cannot guarantee that you will receive the diagnosis or treatment you desire in every case. This may be due to several reasons, including:
- Diagnosis and treatment are not available at the Tropical Medicine Hospital.
- Various medications or vaccines may be unavailable, out of stock, or lacking due to various reasons.
- Our doctor may refuse to prescribe any medication/vaccines or refuse to order some or all labs you want according to his/her professional judgment
- Other causes
The hospital will not be held responsible for any consequences, including lost time, travel expenses, or any other impact resulting from you not receiving the services you required.
5. Teaching, learning, and clinical and hospital research in tropical medicine.
Hospital for Tropical Diseases is part of a medical training institution, with primary duties in teaching, research, and academic services to the public. During your visit you may encounter medical students, residents, fellows, faculty physicians, and observers from various disciplines. Clinical care is always supervised by attending physicians. If you do not wish medical students, nursing students, or observers to be present during your consultation, please inform staff immediately.
As a teaching hospital, your medical information may be used for education and research. The hospital will protect and not disclose your personal information, following medical data protection standards and applicable regulations.
6. Revising the website terms of use.
We reserve the right to update and change these website terms of use as needed to keep pace with technological advancements and changing circumstances. When such policy changes occur, we will update them publicly on our website. Therefore, you should visit and read these terms of use periodically.
7. Contact us regarding the website’s terms of use.
You can provide feedback, suggestions, and/or ask questions about the website’s terms of use by emailing us at [email protected].
Last updated: October 10, 2025